Terms & Conditions – Booking & Cancellation Policy
By accessing, browsing, using and/or completing a reservation through our website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.
Bookings can be made directly through www.reytransfer.com/our service
ReyTransfer reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions.
ReyTransfer is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters, etc. and/or other unforeseeable matters.
You are responsible for providing ReyTransfer with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.
Please note that all prices for the services provided by ReyTransfer are in the local currency, Icelandic Krona (ISK).
As a local operator, ReyTransfer cannot be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and, etc.
All charges are made in Icelandic krona, ISK.
Your credit card will always be charged in ISK. We also refund in ISK. Since ReyTransfer does not charge any booking or transaction fees we can not be held liable for any loss due to fluctuations in currency exchange rates during transactions, nor any third party transaction fees that may occur at the time of payment and/or refund.
Keep in mind that your card issuer may charge you a foreign transaction fee.
2. Pick-up & Drop-off Services
ReyTransfer offers to pick up and drop-off services for most of its tours.
Please read the tour description very carefully to see if pick-up and drop-off services are included in the price, can be added as an extras or the activity in question only offers the option of meeting us on location.
You as the traveler are responsible for your pick-up, this includes providing ReyTransfer
with your pick up location in time as well as being ready at the correct time for the pick-up for your tour. ReyTransfer will provide you with information about your pick up time.
If you are unsure when to be ready for your scheduled tour then please contact us at www.reytransfer/contact us
Please note that missing the pick-up does not entitle you to a refund of the price paid for the services. You are responsible to be ready for pick up at the assigned pick up point from the start of the pick-up time in order to not miss our guides when they arrive to pick you up.
3. Meeting us on location
If you are planning to meet us on location for your tour then please be sure that this can be arranged. For most of the ReyTransfer tours, it is possible to meet us on location.
Please read the tour description of your tour very carefully to see if meeting us on location is possible for the activity in question.
If you are unsure which tours this follows under then please contact us at www.reytransfer/contact us
You as the traveler are responsible for arriving at the meeting point in time for your tour. This includes being ready at the correct time at the correct location in time for your tour.
ReyTransfer will provide you with information about the meeting point for your tour.
Please note that if you do not arrive in time for your tour and/or are late to the meeting point of the tour, that is to say, you do not arrive at the correct meeting point at the correct time for your tour then you are not entitled to a refund of the price paid for the services.
4. Travel insurance
As with any and all world travel, we strongly recommend that you purchase a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kinds of travel insurance are not expensive and frequently cover other risks. Having travel insurance is always a good idea when traveling around the world.
5. Icelandic weather and conditions
All our trips and outdoor activities are dependent on weather and general conditions.
ReyTransfer reserves the right to alter routes, itineraries, departure times and or cancel your trip without prior notice with your safety in mind, should the necessity arise.
Please keep in mind that Iceland is and will always be Iceland. The weather changes fast on our northern island and with it, conditions change. All of our drivers are trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your driver's authority to do so.
This is especially valid for winter travel in Iceland. Our summer trips are rarely adversely affected by harsh weather.
ReyTransfer can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters or any other cause beyond ReyTransfer control. ReyTransfer acts in good faith and cannot be held responsible for defaults or delays of organizations that are not a part of the ReyTransfer family such as individual agencies, hotels, other tour operators, airlines, guides, restaurants or any other person‘s or company‘s act.
In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred as a result of such changes (i.e. additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.
6. Assumed risk & Outdoor activities
Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with ReyTransfer or their partners’ guidelines and must take proper responsibility for their own safety. All our tours and outdoor activities carry inherent risks and ReyTransfer or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control.
With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip.
Our drivers reserve the right to refuse participation to any customer whom they believe will not be able to complete the tour because of their physical condition, injury or illness.
We reserve the right to refuse participation from clients that are being physically or verbally abusive, or if they pose a threat to staff members or fellow travelers in any other way.
7. Alcohol and drugs:
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset or put other passengers in danger. In such cases, full cancellation charges apply.
8. Reviews & Feedback
ReyTransfer welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.
Please note that all complaints must reach ReyTransfer within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.
ReyTransfer Cancellation Policy
All cancellation fees held by ReyTransfers are only intended to cover our direct cost of amending and/or canceling your reservation.
All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through ReyTransfers booking at www.reytransfer.com/contact us.
Once delivered the amendment and/or cancellation needs to be confirmed by ReyTransfer before further action can be taken. If reimbursement is in order, then it shall be made in accordance with all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking.
Please note that we can not be responsible for delays in the delivery of the reimbursement to your account once it has been processed on our end.
For tours purchased through another vendor please reach out to the vendor directly with your refund and/or cancellation request. The cancellation policy applies to the original booking departure date the tour has been booked for.
Due to unusual circumstances and high load, it may be expected that the cancellation process will take up to 1 - 4 weeks after cancellation is registered in our ReyTransfer systems.
Cancellation fees & charges
As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:
Cancellation of Day Tours
More than 24 hours’ notice
Less than 24 hours’ notice
For all bookings of day tours and transfers operated by ReyTransfer a minimum of 24 hours’ notice of cancellation or amendment prior to your scheduled tour departure is required for a full refund. If a cancellation is made with less than 24 hours’ notice
prior to departure no refund is given.
For the 24-hour policy to be applicable cancellations need to be made and delivered through ReyTransfers booking at www.reytransfer.com/contact us. or by calling 00354-8203155
The 24-hour policy does not honor cancellation requests sent through other channels.